Facebook Messenger, answered in seconds

Be the first
to reply
— and book the job

78% of buyers purchase from whoever answers first. Reply24 replies on Messenger around the clock, qualifies the lead, and books the appointment before a competitor can.

Try Reply24 Free See it work
Business owner Business owner Business owner Business owner
Built for local services that can’t staff Messenger 24/7
Under 5 min speed-to-lead Setup in 10 minutes No credit card required
Service technician coordinating a job from a phone in the field
Messenger lead, handled
Inquiry at peak intent. Reply, qualify, book — automatically.
AI active
< 5 minvs. 42-hour average reply
21×more likely to qualify
24/7Messenger coverage
C
CustomerMy AC stopped working and it’s getting hot. Can someone come out today?
R
Reply24I can get you scheduled between 2 and 4 PM today. I’m sending your confirmation text now.
74%
of local-service inquiries go unanswered
73%
of inquiries arrive outside business hours
78%
of buyers choose the first responder
21×
more likely to qualify if you reply in 5 minutes
Technician working on HVAC equipment after hours
After-hours emergencies answered instantly
Customer messaging a local business from their phone
Meet customers where they already message
Calendar and schedule planning for appointments
Book straight onto your live calendar
Live Demo

From Messenger ping to booked job

Reply while buyer intent is highest. Qualify in chat, lock the slot on your calendar, confirm by SMS — before the lead goes cold.

Front-desk team member reviewing customer messages on a phone
Peak intent, captured Most local leads arrive when the shop is closed. Reply24 never puts them on hold.
Active Messenger chat 0:47
C
Customer
Hi — my AC stopped working and it's 97 degrees. Do you have someone available today?
R
Reply24
Absolutely — I have a technician available this afternoon between 2 and 4 PM. Can I get you booked for that window?
C
Customer
Yes, 2 PM works. It's 4521 Cedar Springs Road.
R
Reply24
You're all set for 2 PM today at 4521 Cedar Springs. I'm sending your confirmation text right now. Is there anything else?
✓ Replied in seconds ✓ Appointment booked ✓ SMS confirmation ✓ Calendar updated
What You Get

Everything your Messenger front desk should do

Built for speed-to-lead, conversational booking, and knowledge grounded in your own docs — not a generic chatbot toy.

Phone showing an active customer chat conversation

Instant Messenger replies

Answer every inquiry in the five-minute window when intent is highest — including nights and weekends when 73% of local demand arrives.

Planner and calendar used for scheduling appointments

Conversational booking

Match live calendar availability in chat. Skip the email ping-pong that 44% of SMBs say is their biggest scheduling bottleneck.

Business documents and knowledge files on a desk

Knowledge-grounded FAQs

Upload pricing, policies, and service details. Reply24 answers from your documents so replies stay accurate and on-brand.

Smartphone with text message reminders

SMS confirmations & reminders

Confirmations go out instantly. Automated reminders help cut no-shows from ~31% toward the mid-teens — so schedules stay full.

Team collaborating during a customer handoff

Human handoff with context

When a lead needs a real person, escalate with the full chat history so your team picks up mid-conversation — not from scratch.

Social messaging app on a smartphone screen

Stay Very Responsive

Hit Meta’s responsiveness goals (fast replies, high response rate) so your Page keeps trust signals that help you win more Messenger leads.

By Industry

Built for your trade

Most inquiries arrive when your team is busy or offline. Reply24 covers the gap — before they message someone else.

HVAC technician servicing an air conditioning unit
HVAC emergencies answered before the heat becomes a lost job

HVAC Companies

Peak-season Messenger piles up at midnight. Reply24 answers emergency no-cool inquiries instantly, books tune-ups from chat, and keeps techs on jobs — not glued to the inbox.

  • ✓ Handles emergency no-cooling messages 24/7
  • ✓ Books seasonal tune-ups and filter changes in chat
  • ✓ Captures system age, brand, and issue type upfront
  • ✓ Reminds customers before maintenance renewals
Without Reply24
After-hours lead walks 85% of people who hit voicemail hang up and contact a competitor next.
Peak season overwhelm July heat wave hits. Your Messenger is flooded. Jobs fall through the cracks.
First responder wins Wait 30 minutes and you’re ~100× less likely to even reach the prospect.
Plumber repairing pipes under a residential sink
Emergency plumbing messages answered instantly

Plumbing Companies

Burst pipe at 2 AM. Toilet overflowing on Thanksgiving. Plumbing emergencies don’t wait — and 73% of inquiries hit outside office hours. Reply24 answers and books while intent is peak.

  • ✓ Triages emergency vs. routine jobs instantly
  • ✓ Books drain cleanings, fixture installs, water heater inquiries
  • ✓ Captures address and issue details before dispatch
  • ✓ After-hours coverage without extra staffing
Without Reply24
Burst pipe, missed message Homeowner messages at midnight. No reply. They book the plumber who answers first.
Always-on inbox fatigue You or a tech is always tethered to messages. Nights, weekends, holidays.
Double-bookings Two people reply, schedule the same slot. Angry customers, wasted trips.
Dental clinic reception desk ready for patient appointments
Front desk coverage while patients are in the chair

Dental Practices

Front desk can’t answer Messenger while checking patients in. Reply24 covers new-patient intake, FAQs from your knowledge docs, and after-hours requests — then reminds patients so no-shows fall.

  • ✓ New patient intake and appointment scheduling
  • ✓ Answers hours, insurance, and general FAQ messages
  • ✓ After-hours dental emergency triage
  • ✓ Appointment reminders cut no-shows significantly
Without Reply24
Slow replies lose new patients Front desk is tied up. New patient messages in. No reply, books elsewhere.
No-show avalanche Without reminders, roughly 3 in 10 booked visits can become no-shows — empty chairs you already paid to fill.
After-hours dental pain messages Patient in agony at 9 PM. No one replies. They leave a 1-star review.
The Full Loop

From first message to completed appointment

Most chatbots collect a name. Reply24 owns the speed-to-lead window, the booking, and the reminder sequence that keeps show rates high.

Under 5 minutes

Message answered at peak intent

AI replies on Messenger 24/7, qualifies the job, and keeps cognitive momentum — before the prospect messages a competitor.

Same conversation

Appointment booked from chat

Checks live availability, books the slot, sends SMS confirmation — no form dump, no email tennis.

Before the visit

Reminders cut no-shows

Automated reminders help move typical no-show rates from ~31% toward ~17%, so calendars stay productive.

When needed

Human handoff with full context

Complex or high-value leads escalate to your team with the transcript intact — no cold restart.

Ongoing

Knowledge-grounded answers

Pricing, policies, and FAQs come from your uploaded docs — so every reply stays factual and brand-safe.

The Math

Why instant Messenger beats hoping someone replies

Speed-to-lead and staffing math, side by side.

No Response Human Agent Reply24
Reply within 5 minutes ✕ Only when staffed ✓
24/7 Messenger coverage ✕ ✕ ✓
Books from chat + calendar ✕ ✓ ✓
SMS confirmations & reminders ✕ Manual ✓
Answers from your knowledge docs ✕ Depends on training ✓
Human handoff with full context ✕ N/A ✓
Typical cost per contact Lost ads & leads $5–$9 (messaging) Pennies on AI
Monthly cost $0 (+ missed jobs) $3,000+ From $49
Testimonials

Loved by service businesses

Owners who needed to win the first reply — without hiring a night shift.

★★★★★
"We stopped losing after-hours leads the first week. Reply24 booked 47 appointments in our first month — jobs we would have missed completely."
Marco Rivera
Marco Rivera
Owner, Rivera HVAC
★★★★★
"Our front desk was drowning in messages. Now Reply24 handles scheduling and follow-ups while my staff focuses on patients. No-shows dropped 30%."
Dr. Sarah Chen
Dr. Sarah Chen
Owner, Bright Smile Dental
★★★★★
"Every potential client who messages after 6 PM used to call our competitor. Reply24 captured 23 new cases last quarter that we would have lost."
James Parker
James Parker
Managing Partner, Parker & Associates Law
Pricing

Simple, flat-rate pricing

No per-message fees. No contracts. Cancel anytime.

Starter
$49
per month
Great for solo operators and small shops with moderate message volume.
  • Up to 200 conversations/month
  • Inbound message replies 24/7
  • Appointment booking
  • SMS confirmations to customer
  • Conversation log + AI summaries
  • 1 connected inbox
  • Dashboard access
Start Free Trial
Most Popular
Pro
$99
per month
For growing service businesses that need full automation across the customer lifecycle.
  • Up to 600 conversations/month
  • Everything in Starter
  • SMS to both customer and owner
  • Appointment reminders (24hr)
  • Review request automation
  • Customer re-engagement follow-ups
  • Priority message routing
  • 2 connected inboxes
Start Free Trial
Business
$199
per month
For high-volume operators, multi-location businesses, and agencies.
  • Unlimited conversations
  • Everything in Pro
  • Multiple locations supported
  • Custom AI greeting and persona
  • Bilingual support (English + Spanish)
  • Advanced conversation analytics
  • Dedicated account setup
  • Up to 5 connected inboxes
Start Free Trial

All plans include a 14-day free trial. No credit card required to start.

Stop transferring leads
to the first responder

Average businesses take ~42 hours to reply. Prospects won’t wait. Reply24 answers Messenger in the five-minute window, books the job, and protects the ad spend you’ve already paid for.

Try Reply24 Free

14-day free trial · No credit card · Cancel anytime